The Metropolitan Hotel & Spa: An Opulent & Modern Abode For Corporate Travellers

Vipul Gupta,Executive Director

Vipul Gupta

Executive Director

Since ages, India has silhouetted as one of the biggest travel magnets in the world alluring and satiating a horde of international travellers. Thanks to the kaleidoscope of traditions, culture, historical heritage, geographies and ecology that our country boasts, these international travellers have always had a plethora of experiences to cherish. Handholding them through unparalleled hospitality, India stands-out as an exuberant hub of diverse heritage hotels, royal palaces, luxurious resorts, and many other spaces exuding aesthetics, comfort and luxury par excellence. Especially at the National Capital Territory of India ­ Delhi, the competition among Indian as well as international hotels has been burgeoning from time to time.

Yet soaring high amidst this competition is The Metropolitan Hotel & Spa (THE MET), a leading Five-Star Deluxe full-service hotel entrenched in Connaught Place, New Delhi's premier business and shopping district. Placing THE MET way above its peer hotels is its wide basket of features right from ambience, location, design, amenities, staying experience, dining, spa, business centre, hospitality, and many more, all delivered beyond the existing touchstones! This modern hotel is a fine blend of style and substance that presents its guests with a fresh atmosphere along with vivid, minimalist, urban and stylish designs, thereby letting them indulge into its warm and thoughtful services.

Vicinage to Everywhere!
Be it for business, shopping or tourist activities, THE MET is a perfect destination for international travellers at New Delhi, as it is just steps away from the corporate & financial centres, ministries, embassies, shopping centres and exhibition/trade fair venues. Being in close proximity to the International & Domestic Airport, New Delhi Railway Station, Airport Express Line's Shivaji Metro Station, other Delhi Metro Stations besides President's Estate, Parliament House, Supreme Court and Pragati Maidan, adds to the hotel's advantage.

Sophisticated Meeting Venues
Vipul Gupta, Executive Director, THE MET, articulates, "What gives THE MET an unbeatable edge is its relent-less commitment to take care of guests, meet their expectations, and deliver them an unparalleled experience in every aspect possible". Now let's delve into its portfolio of the finest business services. Answering the business needs of corporate travellers are its three sophisticated venues ­ Crest, Conclave and Garden of Joy. Crest's luxurious atmosphere and style projects it as a nonpareil venue suitable for conference meetings or cocktail parties.

Conclave, on the other hand, is a tri-segmented venue that can be used for power sessions, smaller conferences, meetings and social gatherings. With a poolside outdoor venue is Garden of Joy, which is an absolute spot for events, large gatherings, celebrations and even weddings, thus infusing boundless joy among the guests. THE MET's other locus of sophistication is its state-of-the-art and fully-equipped Business Centre offering internet stations, hi-tech boardrooms and various office requirements. For its Club Room guests, their Club Lounge facility further addresses the discerning needs of the corporate travellers through free internet, tea/coffee, soft beverages, snacks and happy hours (from 18:30 to 20:30 hours). On top of that, THE MET holds associations with various behemoths like Wipro, HCL Technologies, Tata TCS, L&T, and many others to seamlessly meet the business needs of its guests.

Not just the provision of sophisticated venues, THE MET extends its arm in facilitating corporate events through its comprehensive range of technological and infrastructural services that are constantly fine-tuned to meet the needs and concerns of its guests. Right from LCD Displays, high-speed Wi-Fi, state-of-the-art Audio/Visual equipment, laptops, high resolution data projectors to STD/ISD facility, collect/conference calls, fax, photocopy, scanning, lamination and spiral binding; the hotel has it all served at the beck and call of guests.

THE MET has a well-experienced staff to assist guests on planning bespoke meetings to render technology support, sales support, secretarial services, and other requisite services to guests. Through regular investments, the hotel ensures to seamlessly
maintain high standards of its product range and its team of 280 too. Moreover, innovation and up-gradation of all facilities, technologies and services is an on-going process at THE MET to surpass guests' satisfaction at every step.

Located in the heart of the business & commercial hub of New Delhi, THE MET features personalized comfort, luxury & all amenities to satisfy discerning traveller

Sojourn, Dine & Wine Like a Monarch!
THE MET, an urban oasis with opulent ambience and lush landscaping is an experience in itself. Guests at the hotel are dispensed with elegant and centrally air-conditioned Superior, Deluxe & Club rooms, as well as Executive & Metropolitan suites. This entire range of rooms & suites is equipped with world-class luxury, comfort, personalized services and modern amenities including Wi-Fi, electronic safes, fully-stocked minibars and spacious bathrooms. Hospitality is truly embedded in the hotel's DNA as it presents special turndown services, in-room tea/coffee maker, luxury bathroom amenities, bathrobe & bathroom slippers, dental & shaving kits, shoe shine, iron/iron board, business kits, and a lot more, making guests experience the best virtues of luxury.

To dine & wine, THE MET presents the award-winning Sakura, India's first authentic Japanese restaurant for the global gourmet, Chutney, Bar + Tandoor with indigenous fusion of PAN-Indian cuisine, and Zing, the all-day world-cuisine restaurant. While Zing GourMET Shop entices sweet tooth with delectable products, the hotel's neoVeda Spa heals, restores, relaxes and invigorates the mind, body and spirit of guests through Ayurveda. For the art and fashion freaks, Art Spice ­ the art gallery and Craft House ­ the fashion & lifestyle store are definitely the utopian spots. Further, enhanced health club, and swimming pool augment the extravagance of THE MET.

Customer Service Par Excellence
The primordial goal of THE MET is to assure that its guests relish the most comfortable and memorable stay by engaging with them completely and being always available to answer their queries. Vipul adds, "As the customers' attitude and behaviour are evolving with time, we always strive to be ahead of the game by clearly understanding their needs and also responding creatively to their new behaviour & trends". In fact, the entire world has become the source market for this five-star hotel since the rate of online bookings has increased tremendously in tandem with deeper internet penetration and smartphones. And here's how THE MET has been serving its guests!

Once the guest reaches THE MET, they are welcomed by Guest Service and then escorted to their room while explaining them about various facilities & services available. The hotel also has ‘Express check-in/check-out' facility. Online reservations can be made and easily modified across its up-to-date and user-friendly website and specially designed mobile website. While most of the bookings have guaranteed reservation cancellation within less than 48 hours prior to day of arrival, some bookings are non-cancellable depending on the room rate and nature of booking.

The guests are also bestowed with other special services such as online spa reservation, 24 hours room service, 24 hours travel desk, laundry & dry cleaning facilities, medical services, currency exchange, assistive devices for disabled people, safe at reception desk (apart from rooms), doctor on call, and many more. Undoubtedly, THE MET is a brand to reckon with for its exceptional customer satisfaction!

Enjoy Luxury with Conscience Giving a brand new definition to luxury, THE MET has upgraded environment-friendly management systems across its overall operations that are on par with any of the world's best environment-friendly hotels. Its EcoMet program, the Ecological Philosophy of THE MET is an amalgamation of the nuances of both ancient Vedic Science and Modern Science. This ISO 14001:2004 certified program was developed to create a perfect balance between the five basic elements of nature. Moreover, THE MET has also implemented various policies, procedures, systems and equipment based on the three Rs ­ reduce, reuse and recycle. Vipul elucidates, "We consciously promote responsible luxury to guests without compromising on their unparalleled experience, thereby enabling them to LIVE MET SMART".

Kick-starting its operations in 2000, THE MET has witnessed an upward trend in ARR, occupancy and its total revenue so far. Despite being a standalone property, this opulent abode has grown significantly YoY and plans to expands its sub-brands like neVeda Spa, Chutney, Bar + Tandoor, and Sakura in the near future.

Key Management:
Vipul Gupta, Executive Director
Vipul, as member of the board, is a mentor and a guiding force to his team, tasked with overall management of the hotel by providing operational insight and input into the strategy and business planning.

Sanzeev Bhatia, Vice President & GM
Sanzeev is an accomplished hospitality professional with 35+ years of experience and extensive domain expertise across all functions of the industry spread over business & leisure hotels.

Location: New Delhi
Recent Awards:
• Certificate of excellence (the metropolitan hotel & spa) – tripadvisor
• Certificate of excellence (sakura) – tripadvisor
• Certificate of excellence (chutney, bar + tandoor) – tripadvisor
• Certificate of excellence (zing) – tripadvisor
• Best business hotel (the metropolitan hotel & spa) - haute grandeur global hotel awards
• Best luxury hotel (the metropolitan hotel & spa) - haute grandeur global hotel awards
• Best japanese cuisine (sakura) - haute grandeur global restaurant awards
• Best indian cuisine (chutney, bar + tandoor) - world luxury restaurant awards
• Luxury business hotel spa (neoveda spa) - world luxury spa awards
• World's greatest brands (the metropolitan hotel & spa) - urs asia one